Frequently Asked Questions - FAQ's

How Do I Contact PVPower.com?

You can call or email one of our Solar Product Experts at 866-274-0642 or CustomerService@PVPower.com, visit our Customer Service page for all contact details.

How Do I Determine Shipping Rates?

You can use the automated shipping calculator in the PVPower.com shopping cart to get real time rates from USPS, UPS or FedEx. If your package must ship Freight (large and custom items) please call our Customer Service department at 866-274-0642. Additional shipping answers can be found on our Shipping Policy Page.

Does PVPower.com Charge Tax on Orders?

Most orders are tax-free, however anything sold within Illinois will incur tax, there are also certain products that incur tax based on where they ship from. These products will be flagged within the item description or by a Solar Product Expert via phone or email.

Does PVPower.com Sell and Ship Internationally?

Yes, however there will likely be custom shipping and timing arrangements made. If you have questions please Contact Us prior to placing your order online.

Where is PVPower.com Located?

We're located in a Chicago neighborhood just north of the city. Check us out on the Google Map on our Customer Service page.

How Can I Get Deals on PVPower.com Products?

We occassionally publish discounts and special offers. Sign up for our SolarMail Newsletter and follow us on Facebook and Twitter to stay up to date on the latest deals, products and news from PVPower.com.

How Can I Learn More about Solar Power?

Check out our Advice Section for a range of articles on solar power, alternative energy and green living. We also have a YouTube channel that is updated with solar related videos.